Air freight - what are the responsibilities of an air freight agent?

by Gary 19. September, 2010 - 16:30

Air freight is used by many business organisations that have to send parcels frequently. There are many people involved in air freight services and each one is responsible for the safe and secure delivery of a parcel.

Air freight agents

Air freight agents are a group of people who work in the air freight industry and have complete knowledge about different laws and rules pertaining to different countries. They are primarily responsible for the export and import of goods via air freight..

The duties of an air freight agent are elaborated upon below.

Assembling cargo

They have to assemble and sort out cargo according to its final destination and also make space arrangements for shipments on the plane.

Managing cargo traffic


They have to manage inbound and outbound shipments and see to it that they reach their pre-determined destinations safely.

Take orders and bookings

Air freight agents should look after receiving orders from customers and once the order is placed, they should make arrangements to pick up the parcel from sender’s address and transport it to the plane.

Calculating costs

Air freight agents should weigh all shipments and calculate the costs accordingly. They should also calculate bills and accept payments from customers.

Keep all documents ready

They should see to it that the customers have submitted all the required documentation with all the necessary information. They may also have to prepare and process some documents on their own.

Communicating with shippers


These professionals should be well aware of timings of flight departures and landings and should inform shippers in advance about delays, if any.

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